Digital Vendettas: When Online Reviews

Become Tools of Revenge

He opened his shop like he always did—early, with care. Years of effort built his business into a local favourite. His online ratings reflected that: a proud 4.7 stars on Google, glowing feedback on Yelp and Facebook, and a steady flow of loyal customers.

Then came a new hire. Young, full of promise. Things started well, but after the probation period, signs of trouble appeared. She began showing up late—often on days she was expected to open. Her attitude with customers turned abrasive. He gave warnings, followed policy, documented everything. But nothing changed. In the end, he had no choice but to let her go.

That’s when the five-star reputation began to crumble.

Suddenly, his business was flooded with one-star reviews. Bitter, vague, and clearly fake. Many came from names he’d never seen before. Even more curiously, most seemed connected to the same ethnic community as the ex-employee—despite the fact that his clientele had never reflected that demographic.

Within days, he dropped to a 3.5-star rating.

This wasn’t criticism. It was a coordinated act of revenge.

Today, more businesses are finding themselves under siege by fake reviews. What once empowered customers to share honest feedback has, in many cases, turned into a weapon—used by disgruntled employees, manipulative customers, or even competitors. And what’s worse? The platforms hosting these reviews do little to protect small business owners.

Some customers now demand freebies or discounts with veiled threats: “If I don’t get what I want, I’ll leave a bad review.” Others, angry after being refused service or discipline at work, organize friends and family to post dozens of fake complaints. And once those reviews are live, they’re incredibly hard to remove—even when they’re clearly malicious.

Major tech platforms like Google and Yelp claim neutrality, but their policies rarely favour small business owners. You can respond, you can flag, you can plead—but unless you’re ready for a long legal battle, those reviews stay.

It's time for these platforms to take responsibility. With all the advanced technology they boast, surely, they can detect suspicious review patterns: sudden floods of one-star reviews, repetitive language, accounts with no activity except attacking one business. They should allow only verified customers to leave reviews—or at least make it an option for business owners.

Behind every small business is a real person. A real family. And real consequences. When a reputation built over years can be destroyed in a few days by people hiding behind screens, we must ask: are we okay with that?

Star ratings were meant to inform—not to intimidate. It’s time to take back their meaning. When justice becomes a matter of who has more fake profiles, we’ve already lost something greater than stars—we’ve lost fairness and ethics.